Shipping policy

At Apzora, we are committed to delivering your premium cosmetic raw materials, fragrance oils, and waxes safely and promptly. We partner with India’s top courier networks to ensure your orders reach your doorstep or manufacturing unit in pristine condition.

1. Order Processing & Dispatch Timelines

Standard Processing: All orders are verified, packed, and dispatched within 1 to 2 business days from our central warehouse in Surat, Gujarat.
Operating Days: We process orders from Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.
Bulk & Custom Orders: High-volume commercial orders or bulk wax/oil shipments may require an additional 1 to 2 business days for specialized secure packaging and weight verification.

2. Estimated Delivery Timelines

Once your order has been dispatched from our warehouse, delivery times depend on your destination pin code:

Note: Delivery timelines are estimates provided by our courier partners. While we strive to meet these schedules, occasional delays caused by extreme weather, regional festivals, or logistics disruptions are beyond our direct control.

3. Shipping Charges & Weight-Based Calculation

Because raw materials such as wax slabs, cosmetic butters, and bulk carrier oils vary significantly in weight and density, our shipping rates are calculated dynamically at checkout:

Standard Shipping: Calculated at checkout based on total package weight, volumetric dimensions, and delivery pin code.
Free Shipping: We offer Free Standard Shipping on all prepaid domestic orders over ₹[INSERT THRESHOLD, e.g., 1,999].
Cash on Delivery (COD): COD services are available for select pin codes up to a maximum order value of ₹[INSERT COD LIMIT, e.g., 5,000]. A nominal COD handling fee of ₹[INSERT COD FEE, e.g., 50 to 100] may apply at checkout.

4. Order Tracking

As soon as your order is handed over to our shipping partner, you will receive an automated confirmation email and SMS containing your Airway Bill (AWB) Tracking Number and a direct tracking link.

You can also track your shipment status anytime by logging into your Apzora customer account or visiting our [Track Order] page.
Please allow up to 24 hours after dispatch for the tracking link to become active on the courier partner's portal.

5. Our Logistics Partners

To ensure reliable nationwide coverage, we ship through leading surface and air courier networks, including but not limited to: Delhivery, Blue Dart, XpressBees, DTDC, and Ecom Express (integrated via Shiprocket).

6. Damaged, Leaking, or Tampered Shipments

We utilize heavy-duty, tamper-evident packaging designed to protect fragile bottles and heavy waxes during transit. However, if your package arrives with visible signs of severe damage, crushing, or leakage:

Do not accept an opened or visibly tampered parcel from the delivery executive.
If you accept the delivery, you must record a continuous, unedited unboxing video showing the shipping label, the sealed package from all sides, and the physical opening of the box to document any leakage or breakage.
Report the issue within 48 hours of delivery by emailing apzoragroup@gmail.com with your Order ID and the unboxing video attached. Claims submitted without an unboxing video cannot be processed with our shipping insurance partners.

7. Incorrect Address & Undelivered Packages (RTO)

Customer Responsibility: Please ensure that you provide a complete and accurate delivery address, including house/shop number, building name, street, landmark, and a valid contact number.
Return to Origin (RTO): If a package is returned to our warehouse due to an incorrect/incomplete address, recipient unavailability after multiple delivery attempts, or refusal to accept the parcel, the two-way courier charges (forward and reverse logistics) will be deducted from your refund amount.

8. International Shipping

Currently, Apzora ships exclusively within India. We do not offer international shipping through our website at this time. For export inquiries or bulk commercial orders outside India, please contact our support team directly.